Oliver Willows

Digital Business Administrator Apprentice, BPIF

I joined the BPIF Administration team in April 2015, having left school 2 weeks prior with next to no administrative knowledge. After a few weeks of uncertainty I started to develop the necessary core skills consisting of emailing, constructing documents and dealing with external calls.

Now, nearly a year into being an apprentice in administration I feel confident with most daily tasks I undertake and I am given more opportunities as time goes by. My daily duties involve contacting members and ensuring they are happy with the service being provided, maintaining databases and ensuring information is clear and up-to-date and also coordinating with different departments.

Undertaking a Business Administration Apprenticeship has allowed me to fully understand the fundamental aspects of administration within a business environment, and helped me improve all aspects of my communication skills.